Support Center

Get help configuring Paddle Billing Workflow, resolving webhook delivery issues, or setting up automated workflow actions.

Direct Support Inquiries

Have a question or encountering an issue with your integration? Our team monitors support requests continuously.

Contact Support Team

Self-Service Setup & Status

Manage API credentials or check the health of your webhook destinations directly:

→ Connect or Re-verify Paddle API Key → Open Connection Control Center

Frequently Asked Questions

What permissions does the Paddle API key require?

Your API key requires 'notification_setting.write' permission in Paddle so the application can automatically register and rotate signed webhook destinations.

Can I test workflows with Paddle Sandbox first?

Yes! You can connect with a Sandbox API key (starts with 'pdl_sbox_') during onboarding. When ready for production, simply reconnect using your Live key.

How do I verify that incoming webhooks are reaching my automations?

Open the Connection Control Center at /dashboard to monitor real-time execution logs, view incoming event payloads, and inspect delivery statuses.

What happens if I uninstall the application?

Our lifecycle webhook automatically deregisters the notification setting in Paddle, stopping further webhook dispatches immediately.